Below FAQ are most common concerns of our clients before purchasing online, if you have other questions, just send us a message via "Contact Us" page.

RightBrides is easy to work with and your satisfaction is always our goal, so please don't worry about the return issues, refer to below for details:

1.RightBrides accept return request with quality issues, like defective or wrong size, and wrong color. Please contact RightBrides within 3 days after you receive your dresses. Return items must be completed, unused, unwashed with original tags and package.

2.RightBrides COULD accept return request if issues caused by customers themselves, for example, choosing wrong color, wrong size or wrong style (don't love the style after tried), but customers need pay the shipping fee to send the dress back, plus a restocking fee (25% of the order amount), because the all the dress are made to order and couldn't be re-used.

3. All products should be in original condition, we can't accept that it has been washed, used, altered.

Right now, we're exclusively online. While we do have an office in Chino, CA, we aren't set up for regular in-house visits. By eliminating the storefront side of things, we're able to keep our prices friendlier for your wallet!
Honestly to say, In most cases, the similarity is about 90%~95% because all the dresses are hand made and they can't be exactly the same with picture. Remember to contact us always, we could share some real photos before you place the order. If we don't have the real photo, we'd like to find some material photos for you.
Just as the store name indicates, RightBrides is always dedicated to be the Right online shop on Amazon for wedding dresses for bride, So quality is our first priority:

1.With high quality fabrics, beads, pearls, crystals and threads, RightBrides are always producing wedding dresses for bride and women with premium quality.

2.By looking for vibrant colors, beautiful sheen and rich textures, RightBrides are always working hard to create the perfect shape and fullness for every wedding dress for bride.

3.With experienced patterners, professional dress-makers and the draping cutting technology, RightBrides are always dedicated to provide nice-fitting wedding dresses for the bride for your big days.

If you don't know your size, please compare with our size chart and measuring guide on every product. You can also contact us with your detailed measurements by following our measuring guide, we could Custom Made it for you.

If you follow our Size Chart and Measuring Guide, the dress should fit well.

In most cases, customers are using Size Info based on the common sense for ordering from your local dress shop and don't compare with Size Chart and Measuring Guide we provide, the result will be not fitting .That's why we provide our Size Chart and Measuring Guide on every page of our products.

If wrong size is caused by RightBrides, we will accept return request. Please refer to our Return Policy.

Our factory is located in China, So the dress is shipped directly from the factory after quality checking.

When you want to cancel your order, please check if it has been shipped. And if your order date has been past 2 days, please contact us. Because we should have processed your order to our tailoring team. Usually we don't accept cancellation request after 2 days. So please contact us to confirm the order process. If the reason is the delivery time and other reasons, please let us know and we will try to solve it.

Anyway, when you place one order in RightBrides shop, we hope you could check your mailbox often so that we could keep contact at the first time if problem exists.