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Help & FAQs

Ordering Issues

How do I place an order?

To place your order:

1/ Add the desired item and quantity to your cart.

2/ Click the shopping cart icon.

3/ Review your order and click Proceed to Checkout.

4/ Sign in or Register.

5/ Confirm your shipping details and payment method, click Complete order.

How to order a custom size dress? Where to input my measurements?

To order a custom size dress:

1/ Choose Custom Size option and Add to Cart.

2/ Input your detailed size measurements in Special Instructions for Seller area on the Shopping Cart page.

3/ Click Proceed to Checkout.

4/ Sign in or Register.

5/ Confirm your shipping details and payment method, click Complete order.

Note: You can also provide your measurements and special requests by CONTACT US with Order# after placing orders.

How can I track my order status?

We will send you an email once your order has been shipped.

Anytime, you can CONTACT US to get information on your order.

When will I receive my order?

You can calculate a delivery estimate by taking the production time and adding the shipping time. Currently it takes 15-20 days to make the dresses. You can check the tailoring period on the product page. The shipping time takes 3-7 days.

While in RUSH PRODUCTION, production time takes 7-15 days, shipping time takes 3-7 days.

Detailed information, please go to SHIPPING PAGE.

Size and Color

What is the best way to choose my size?

Our size chart is independent. To choose the best size for you, please check the size chart on the product page, and refer to the measurements below each size. You can also refer to our measuring guide to see how to measure yourself.

To ensure the dress fits you well, we also suggest you choose custom size (It's free with no extra cost, why not?), which means that we make the dress based on your exact measurements.

Important!: Bridal sizes typically run smaller than regular clothes. So if you usually wear a 4 in the states, it doesn't necessarily mean that you are also a 4 with us. Please compare your body measurements with our size chart before choosing your size.

Will my item be exactly the same color as what is shown on your website?

Our color charts online have been adjusted to display color as close as possible to the color of the actual fabrics. However, camera resolution and computer monitors can mean the color may vary slightly between the photos and the actual fabric. Colors are subject to the actual dresses you get. We suggest you order a fabric swatch to view colors in person.

Could we get color swatches to see what the colors look like in reality?

Yes, order our color swatches please.

How can I make sure all of my dresses are the same color?

To ensure that your dresses will be made from the same roll of fabric, please inform us of your requirement about color via email or leave us a message in the Special Instructions column at the bottom of the Shopping Cart page when placing the order.

Payment

What methods of payment do you accept?

We accept major payment methods, Credit/Debit card, Paypal and etc.

More information, please go to the PAYMENT METHODS page.

Shipping Issues

Where do you ship to?

We ship worldwide. There may be particular locations that we might require additional information to ship to, if so, we will get in touch with you ASAP via email .

What shipping methods do you offer?

Currently we only offer standard shipping method, which is the fastest shipping method cooperated with DHL, TNT, USPS and FedEx.

Can I change my shipping address?

You can only change the shipping address while your order is still in production. Please CONTACT US. Our representatives will correct your shipping address and send you a confirmation email as soon as possible.

How much does shipping cost?

The shipping fee will depend on the weight of the order. It is possible to check the shipping cost during the Checkout process.

Is there any custom charges or duties fees?

In very rare cases, customers will pay for custom charges or duties fees because we mark low values for all dresses. In cases of that happening, customers are responsible for any and all customs and duties fees that may be applied at the border. We do not control these fees.

Returning & Exchange

What is your return policy?

For all Standard Size dresses: we will issue a full refund of the cost of the returned product if you are not satisfied with your item(s). Shipping fee will not be refunded if the items are made and prepared in the correct way. However, we will issue a full refund including shipping for any damaged, defective, or mis-shipped items. To receive a full refund, if eligible, the item must be returned in its original condition within 3 days of its arrival to you. The item must be unworn, unwashed, unaltered, undamaged, and with the original tags attached. We cannot process the return of any faulty item.

What is your return/exchange process?

1/ Submit a return request at CONTACT US page within 3 days upon receiving your order. Please include an explanation and photographs stating the reason for your return.

2/ Once our Customer Service has approved your request, we will provide you with a return address as well as a Product Return Form that must be filled in and included with your return. Please send the item(s) through your local post office within 3 days upon receiving the return form. Please DO NOT use expedited courier like UPS, DHL or FedEx; the normal economic Post Office service would be just fine. Please keep the tracking number safe.

3/ All the return item(s) will go through inspections. We will process the refund when we confirm that the product has the problems you mentioned. Once the refund has been processed by us, it usually takes 10-15 business days for the funds to be credited to your account, depending on your bank or payment service.

4/ All PayPal payment can only be refunded via PayPal, all Credit Card payment will only be refunded to the original Credit Card.

Can I return a standard-size dress?

We will issue a full refund if you are not satisfied with your item(s). Shipping fee will not be refunded. To receive a full refund, if eligible, the item must be returned in its original condition within 3 days of its arrival to you. The item must be unworn, unwashed, unaltered, undamaged, and with the original tags attached. We cannot process the return of any faulty item.

Others

Do you have a store?

Right now, we're exclusively online. While we do have an office in Chino, CA, we aren't set up for regular in-house visits and accept returns to this address. We make high quality dresses in accordance with the pictures we designed and taken. By eliminating the storefront side of things, we're able to keep our prices friendlier for your wallet!

Do you offer "Try on" Service?

Sorry, currently we haven't managed to offer "try-at -home" service.
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